OUR AFTER-SALES SERVICE
ELC after-sales service
At ELC, our top priority is customer satisfaction. We are recognized in the professional world for the quality, reliability and sturdiness of our products. Expertly designed to comply with current standards, our lighting range is adapted to the varied needs of professionals. We offer a wide range of spare parts for our products, to ensure rapid availability when needed.
Our after-sales service process is simple and efficient. If you need a repair or replacement, simply download and complete a returns form, then contact us. At ELC, we are committed to providing quality customer service and prompt assistance for all your requests.
Contact us
Our sales and technical teams are on hand to diagnose, test and repair our entire lighting range.
Telephone: +33 (0)3 20 34 56 11
Email : contact@elc-france.com
Our opening hours
Monday to Friday: 8H00 - 12H00 | 14H00 - 17H00
Our return policy
*The return of products to our workshops is the responsibility of the customer.
- If the device is diagnosed under warranty, it will be repaired or exchanged according to the manufacturer's conditions, and ELC will pay for the return transport of the device.
- If the device is diagnosed out of warranty, return transport is at the customer's expense.
A repair estimate is drawn up and sent to the customer by e-mail or post. No repairs will be carried out without the customer's written agreement. If the quotation is not accepted, the customer will be responsible for return transport. If the equipment is returned due to an order error on the part of the customer, a credit note will be issued for 80% of the invoiced price excluding VAT, after checking that it is in good condition.
This return form must be signed by the applicant and the date of the request must also be indicated at the bottom of the page.
For further information, please consult our General Terms and Conditions or contact us.